That's a good point. There's a cash machine near me with a trick question:
'Are you sure you wish to continue without a receipt?' Yes/No
I have several times just seen the word 'receipt' and instinctively hit No (because I don't want a receipt). This cancels the process and spits my card out and I have to start over. Annoying.
But then perhaps that's more an argument against badly worded questions. This is a Santander ATM (Spanish company) so I do wonder if it's a poor translation (or perhaps that is just the standard phrasing for all ATMs in that country).
Generally speaking I'd agree that if you keep your questions simple, then Yes/No buttons are quicker to mentally process. Most cash machines simply ask: 'Would you like a receipt?' and my 'No' instinct is the correct one.
'Are you sure you wish to continue without a receipt?' Yes/No
I have several times just seen the word 'receipt' and instinctively hit No (because I don't want a receipt). This cancels the process and spits my card out and I have to start over. Annoying.
But then perhaps that's more an argument against badly worded questions. This is a Santander ATM (Spanish company) so I do wonder if it's a poor translation (or perhaps that is just the standard phrasing for all ATMs in that country).
Generally speaking I'd agree that if you keep your questions simple, then Yes/No buttons are quicker to mentally process. Most cash machines simply ask: 'Would you like a receipt?' and my 'No' instinct is the correct one.