That is the exact problem, and one they seem to have very much avoided addressing. I have absolutely no doubt that 99% of these sort of problems would be quickly and easily resolved, IF one could adequately contact a responsive customers services department.

Yeah, this is about DRM, but IMHO, the bigger issue is that of getting hold of some one to help and resolve these issues. I don't think any of us mind thongs going wrong, that happens, its what these people do or don't do that counts.

(Yes, I see the typo, it amused me so I left it :) )