The fact that you can't leave negative feedback as a seller caught me off guard too. I understand that there are scammers on Ebay, that's just the way it is. But Ebay cares so little bit about its sellers, that it takes away their only defense. This just makes me just mad, especially since you have to pay all kinds of fees to list an auction.
Story time: I sold some eletronics to a guy in Italy. After it arrived, he accused me (in a Google Translate-based English message since he didn't speak German, despite bidding on an article with German description) that I sent a defective item and requested part of his money back. I explained to him that I tested it before sending, and that I would (despite not being required to) offer a full refund, but only if he sent the item back. If it turned out to be really defective, I even offered to pay all shipping costs.
The buyer then messaged me again, saying that it miracously worked after he "repaired" it, and since I did not send him a refund, he left me negative feedback. I tried to contact him twice, asking why he decided to keep the item but still give negative feedback, but he never responded. Only then I tried to give him negative feedback too, but to my surprise Ebay does not allow that. Had I known that before, I would have never ever even used Ebay.
Anyway, I contacted Ebay support, but they said that they do not want to remove the feedback, even though their FAQ states they can remove feedback in situations like this.
Story time: I sold some eletronics to a guy in Italy. After it arrived, he accused me (in a Google Translate-based English message since he didn't speak German, despite bidding on an article with German description) that I sent a defective item and requested part of his money back. I explained to him that I tested it before sending, and that I would (despite not being required to) offer a full refund, but only if he sent the item back. If it turned out to be really defective, I even offered to pay all shipping costs.
The buyer then messaged me again, saying that it miracously worked after he "repaired" it, and since I did not send him a refund, he left me negative feedback. I tried to contact him twice, asking why he decided to keep the item but still give negative feedback, but he never responded. Only then I tried to give him negative feedback too, but to my surprise Ebay does not allow that. Had I known that before, I would have never ever even used Ebay.
Anyway, I contacted Ebay support, but they said that they do not want to remove the feedback, even though their FAQ states they can remove feedback in situations like this.