I just wanted to give a counter-point here, to show they're not all bad. Microsoft saved me recently, when (due to my own stupidity) I was in a foreign country without my main computer and I'd forgotten to install Office for Mac, which I needed urgently to finish a presentation. Luckily, I had my license key so I entered it in on their website, and they gave me a link to download the full version of Office. No questions asked. I hadn't even bought it off Microsoft directly in the first place; I'd bought a student version off a third party.
This might seem like a no-brainer feature, but when I've bought software online in the past it's often come with a 30-day download link, and when that link expires you're out of luck. You have to have the forethought to retain the install image to be able to install it in future. So I was actually impressed and grateful to Microsoft for that.
This might seem like a no-brainer feature, but when I've bought software online in the past it's often come with a 30-day download link, and when that link expires you're out of luck. You have to have the forethought to retain the install image to be able to install it in future. So I was actually impressed and grateful to Microsoft for that.