I feel like I read about some of our customers in post and comments. 10% of our ...

melanchton on Nov 9, 2012 | parent | context | favorite | on: How to Detect a Toxic Customer (2010)

I feel like I read about some of our customers in post and comments. 10% of our customers generate 1-2 percents of revenue, and 70-80% of support emails (all urgent), phone calls, complaints to quality of service, requests to implement tons of custom features for them, e.t.c, e.t.c.