Stripe did the right thing here. They cannot be arbitrators of every little edge...

gingerlime · 2026-05-27T04:02:22 1779854542

Agree on Stripe support. They're excellent.

I don't think Stripe did the right thing here. They can do better to protect their own customers.

0123456789ABCDE · 2026-05-27T06:13:08 1779862388

stripe serves both sides of the transactions they process, seller and buyer.

if buyers were to perceive stripe as being dificult, they might churn. i certainly do this on paypal pages.

debian3 · 2026-05-28T10:00:57 1779962457

If you keep doing chargeback, then churning is a good thing

0123456789ABCDE · 2026-05-31T07:22:17 1780212137

i never placed a chargeback in my life — i have requested a few refunds over the years.

my paypal aversion stems from interacting with the service. ex: charges show in my CC but are not listed on paypal account

albedoa · 2026-05-27T04:13:43 1779855223

> They cannot be arbitrators of every little edge cases

Is this an edge case? It looks like your standard chargeback fraud accompanied by a pile of evidence. What does a common case look like in contrast?

We should expect this to become even more rampant given the ease of clicking a chargeback button and the apparent lack of repercussions.

specialist · 2026-05-27T14:30:26 1779892226

If not Stripe (in this case), then who's serving that role?

verve_rat · 2026-05-27T07:39:17 1779867557

They (Stripe) don't have to be a arbitrator of every edge case, just use the information they have that merchants want to give them and surface a risk signal back to merchants, then it can be up to the merchant what level of risk they are happy with for each customer.

It doesn't seem like an unreasonable ask frankly.