To be fair, the author kept the post short. I didn't find any fluff in it.
Perhaps as the guy on the team that's constantly interfacing with managers or clients, you don't find any value in a quiet atmosphere. How do the rest of the folks on your team feel?
Of course, cultural practices reinforce each other. If your team practices both Everyone Is Client-Facing, and Phone-First, then there's likely a lot of chatter anywhere you go in your office and people ironically resort to headphones to find quiet.
In many teams, there are only a few that require the use of their voice above a low volume, and even then it's for limited intervals only. Without a simple well-understood rule, such folks can dominate environments and unnecessary interpersonal friction can develop.
Perhaps as the guy on the team that's constantly interfacing with managers or clients, you don't find any value in a quiet atmosphere. How do the rest of the folks on your team feel?
Of course, cultural practices reinforce each other. If your team practices both Everyone Is Client-Facing, and Phone-First, then there's likely a lot of chatter anywhere you go in your office and people ironically resort to headphones to find quiet.
In many teams, there are only a few that require the use of their voice above a low volume, and even then it's for limited intervals only. Without a simple well-understood rule, such folks can dominate environments and unnecessary interpersonal friction can develop.