Have you noted your problem in the EC2 Forum or consulted AWS Support?

edit: I was wrong. Ignore what was here before, AWS did respond and I just didn't notice. Apologies to AWS for speaking out of turn.

Huh, that's no good. Can you email me (address is in profile) and I'll see what's going on?

I spoke without double-checking our account. We did receive a response about the forum creation problem and that was the result of my own misunderstanding. I'll update my original post.