TIL Github can terminate your account, for any reason, at any time ..

    GitHub, in its sole discretion, has the right to 
    suspend or terminate your account and refuse any 
    and all current or future use of the Service, or 
    any other GitHub service, for any reason at any time. 
    Such termination of the Service will result in the 
    deactivation or deletion of your Account or your 
    access to your Account, and the forfeiture and 
    relinquishment of all Content in your Account. 
    GitHub reserves the right to refuse service to 
    anyone for any reason at any time.

https://help.github.com/articles/github-terms-of-service/#d-...

All companies have a termination clause to protect themselves.

If you find a TOS of a major website without a clause like this, let us know. That would be a true unicorn.

It's not "Customer Service" it's "User Experience".

We are not Instagrams customers. We are the product that Instagram and Facebook sell to their actual customers, the advertisers.

Besides completely agreeing with that, I wonder how much can you complain about a service not tied to fees or contracts. The same goes for github, gmail, etc... everybody assumes them for granted.

Sometimes forfeiture makes sense, so they use overbroad language that allows completely unfair processes because that's easier for them.

The term exists for a good reason, but the reason it's done in such a biased way because the user has no negotiation power.

I would imagine that the policy was put in place to eliminate trademark name squatting, and has probably been abused by someone internally at the company for whatever reason.